Property Management Information for Home Owners, Investment Owners and Investors

TENANT/S SELECTION
Our tenancy selection criteria aims to find you the most suitable tenant. We will treat your property as if it were our own, conducting inspections as per the Residential Tenancy Act 1997. We offer all property owners the opportunity to approve prospective tenants. We offer all property owners the opportunity to list special conditions to be annexed to the Residential Tenancy Agreement of their investment property.

APPLICATION PROCESS
All prospective tenants are required to complete our Agency Application Form. We require employment confirmation and past rental references, which are confirmed by verbal interview of the referees. Applications are required to have attached the following information : photo identification and a recent (less than 6 months), Credit Report.

RESIDENTIAL TENANCY AGREEMENT (LEASE)
Our Residential Tenancy Agreements (Leases) are from the REIT and comply with the Residential Tenancy Act 1997, your special conditions can form part of an annexure to the Residential Tenancy Agreement (Lease).

PROPERTY CONDITION REPORTS
Prior to the commencement of a tenancy our Agency will complete an onsite property condition report of your property with digital photographs.

PROPERTY INSPECTIONS
Properties are inspected on a regular basis with the initial tenancy inspection conducted within 6 weeks - 3 months, a written report advising comments from the inspection and addressing any maintenance or general tenancy recommendations is forwarded to you.

VACATING (BOND) INSPECTIONS
When a tenant has vacated the property and returned possession to our Agency, including all keys, we will conduct a Bond Inspection to ensure the property is left as close as possible to the condition at the commencement of the tenancy, excluding fair wear and tear. The tenant’s security deposit (bond) is released once the tenancy requirements have been fulfilled, and agreed between the Agency and the tenant and any rent, and cost ie water and taken from the bond.

MAINTENANCE, GENERAL REPAIRS
Emergency and after hours Urgent repairs will be arranged on your behalf immediately, as per the Residential Tenancy Act 1997. This Agency offers both maintenance persons and qualified and insured tradespersons available that can attend to general maintenance and where necessary, supply quotes for work required, or you may wish to supply names of your own tradespersons.

RENTS AND BONDS
Prior to an approved tenant moving into your property, two (2) weeks rent in advance and or one calendar month and a security deposit (bond) equivalent to four (4) weeks rent is collected, and held in trust account as required by the Residential Tenancy Act 1997.

ARREARS AND MANAGEMENT
We adhere to a strict arrears policy. Arrears are monitored daily and any arrears are addressed immediately. Tenancies 1 day in arrears receive, A second arrears notices is forwarded if the rent is not received by the third day. If the tenant’s rental payments are not received after 5 days a Notice to Vacate may be issued. We will contact you regarding this matter or any other procedures that may be necessary.

PAYMENT OF ACCOUNTS FOR THE PROPERTY
As part of our service to you we offer to pay from rent collected on your behalf: property outgoings, ie, Rates, Land Tax, as instructed in your Agency Management Authority. Where you have authorised maintenance and work is conducted, the payment is made from rents collected and a copy of the creditors account is forwarded to you, with your statement.

PAYING YOU
We electronically transfer rents collected to your nominated bank account either on a fortnightly or monthly basis. Rental Statements are mailed to you once a month, Please ensure to advise if your move home addresses.

ANNUAL END OF YEAR FINANCIAL STATEMENTS
At the end of financial year we produce a Statement showing gross rents received and all outgoings ie costs for maintenance, rates etc, this end of financial year statement is then able to be handed to your accountant for tax claims.

INCREASING RENTS
When increasing your property’s rent we consider comparative property market rents, condition of the premises, vacancy rate in the area, or the area and demand and accessibility by tenants for property in your area. We are required to issue 60 clear days notice in writing to the tenant to increase the rent.

INSURANCE
We recommend you to have sufficient building and landlord insurance to cover your property.

TAX ADVANTAGES FOR THE PROPERTY OWNER
As an investment property owner, please contact your Accountant about the following claimable expenses: